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Contact us
Support/Technical questionsPlease first search in our FAQ/Knowledgebase to check if your question has already been answered: https://support.countermail.com/kb/
If you can't find your support answer, create a new Support ticket.
Our public PGP-key for our support email can be found here.
If the answer to your question is already in our FAQ we may not answer you.
To create a new support ticket:https://support.countermail.com/open.php
Payment/Billing questionsEmail to:
Only payment questions will be answered on the email above.
Legal questions
In the FAQ below you can find most answers regarding legal/jurisdiction questions:
https://support.countermail.com/kb/faq.php?id=56
Otherwise, email to:
Only legal questions will be answered on the email above.
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The following email is only used for catching servers sending unwanted emails [email protected], do not use this email.
| | Last update Sep 15, 2026 (ChangeLog)
News
2026-09-13
Changed our SSL/TLS certificate.
2026-03-12
Changed DNS record for DANE.
2025-11-05
Some accounts have corrupt index files
2025-04-30
Fixed delivery problems for some providersemail. 2024-06-18
BTC payment disabled for new accounts.
2024-04-05
Session error, read more here..
2024-03-26
Updated one FAQ about email decryption/moving emails
2024-03-17
Domain-owners!: Setup your domain correctly
2024-03-14
Slow servers.. Updated!
2024-03-05
Our servers was upgraded today, read more here..
2024-02-04
Fixed issue with invitations
2023-03-31
Planned server relocation |