Temporary mail problem


2012-01-01

Note: If you use a third party IMAP client, like ThunderBird or a mobile phone, you need to clear the cache. In ThunderBird you go to Tools > Options -> Network and Disk Space and click on [Clear now]. Then restart ThunderBird.

2011-12-31

The backup/restoration is now finished.

Due to this downtime, we want to show some good will and give all premium members a permanent free double disk quota (extra disk space)! This will be added to your account on January 3rd.

Some deleted e-mails that appeared in some mailboxes were due to a bug in a thirdparty backup software! In normal cases, 7 days is the maximum time that deleted messages may remain in any offline-backup. We will throw away this backup software and create our own and make sure that this backup problem never happen again!

People that have faulty USB-keys need to email us their "keyid.dat" so we can give you the correct chain-file.

Tip: Some restored emails will be marked as unread, you can mark them as read by doing this:
1. Click on [Show all]
2. Click on the "Toggle all"-checkbox [x] which is to the left of the From: menu caption, this will select all emails inside the current folder.
3. Click on the Read-button.

2011-12-31

We are still working with the backup restoration
The RAID-set is now finished, we can now see that most accounts and emails will be restored. We will now start packing and uploading, there are approx. 2 million files, so it will take a few hours. All accounts should be finished before this day is over.

2011-12-30

We are still working with the backup restoration. More emails will show up inside your mail folders.

2011-12-30

Our RAID-set (harddisks) from the crashed mail server is still running a verification, this is a slow process, there are several hours left. During this time we will continue to restore emails from Oct - Dec (before 20 Dec).

2011-12-30

Regarding some old emails that are appearing: There was a corrupt diskbackup-script that did not delete some deleted emails. However, those emails are PGP-encrypted (and they are also stored on a TrueCrypt encrypted disk). So nobody except for the owner can read them.

2011-12-30

Some users are still missing more than the last 8 days of mail, we are still working with the backup.

2011-12-30

First step in backup restoration is finished. Login is now open. The newest email is still missing, approx 7-8 days back in time, but we are working on that.

2011-12-29

Primary mail server crashed, we have replaced it with a new, we are now working with backup restoration.

2011-12-29

Our mail server is under a DoS-attack, we are working to find a solution.




Last update

Apr 24, 2014

News

2014-04-24

Payment problems with CreditCards. Read more

2014-04-10

Info about the Heartbleed-bug. Read more

2014-02-17

Added FAQ: How do I create good passwords?

2014-02-14

Temporarily problem on database server. Fixed

2014-01-30

Changed spam flag to minimize false Spam classifications. Read more

2014-01-27

Updated CounterMailPortable. Read more

2013-12-27

Bugfixes and Updated Offline Login and more. Read more

2013-12-19

Updated our Tools page. Read more

2013-12-02

Added Quota warnings. Read more

2013-10-22

Changed new public keysize to 4096 bits.

2013-07-23

New USB routine. Read more

2013-05-01

Changed Trial account period to 7 days

2013-03-24

Opened up our XMPP chat server.

2013-03-17

Added new Support-system and a new FAQ

2013-02-01

Updated Java info page

2013-01-12

Added MacOS support for our USB-key

2012-12-20

Added Countermail Portable for Windows

2012-12-09

Added Safebox feature

2012-08-28

Scheduled Maintenance - August 30, 13:00 GMT. Servers will be down for approx. 2-3 hours.

2012-05-31

Added subfolder creation.

2012-03-22

Applet and Certificate update

2012-03-10

Added Wire transfer payment

2012-01-01

Third party IMAP-clients need to clean their cache. Read here.

2011-10-25

Added Domain Panel for all domain administrators

2011-08-24

Added quick search

2011-08-02

Added default Compose-alias

2011-07-17

Added new session option for TOR/VPN/Proxy-surfing. Settings/Personal info - Lock IP-address

2011-06-08

Added iPhone information

2011-05-10

Added message filters

2011-04-30

Updated alias function

2011-02-15

Added new white theme

2011-01-07

Added email notification

2010-12-06

Added more server-side SPAM protection

2010-12-01

New Compose window

2010-11-20

Added instructions for Android phones

2010-10-17

Added new feature:
Secure Forms

2010-05-24

Opened up for all !

2009-11-21

Open website for Beta-testers

2009-05-19

Installed our primary login and database servers

2009-05-16

Comodo Usertrust certified our company for Java applet code signing

2008-05-11

Domain name registration. Official start of the project.